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Hi everyone, Today we are back running our Legendary Leadership Training Course, and it covers many things, how to lead your team to high performance, but also how to manage performance, and that’s the model I wanted to show you today. The managing individual performance model This is for those tricky feedback conversations that you

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THE PROBLEM You miss opportunities to raise your profile and/or talk yourself up. You struggle to highlight your successes when you interact with senior leaders in your company. Your performance is excellent, but your results tend to go unnoticed.   THE SOLUTION The STAR-A formula. Briefly and confidently highlight your achievements in business terms and

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Do you ever feel like you can’t say no because you’re worried that by doing so you will damage the relationship between you and the person asking? Do you say yes, when you should be saying no, resulting in badly managed expectations? Whether you’re speaking with a colleague, friend, manager, or customer, we all need

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“According to most studies, people’s number one fear is public speaking. Number two is death. Death is number two. Does that sound right? This means to the average person, if you go to a funeral, you’re better off in the casket than doing the eulogy.” ― Jerry Seinfeld One of my first jobs was as

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The following is an excerpt from my Number One Best Selling book, Socially Intelligent Selling. Building on the previous discussion, l expand on the relationship rope concept by introducing four ways to find and build common ground with a customer.  They are part of the toolkit that will help the sales team show warmth before

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Hi, welcome back to Just A Minute With Jamie. You can watch the video above, or if you prefer, the transcript is below. In our last vlog we looked at asking open questions to respond to what is being said, and today we’re going to be looking at asking closed questions. So you’d want to

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In our last vlog we looked at active listening, what the definition was, and how you could respond to what is being said, what isn’t being said, and to read between the lines. Today we’re going to be looking at responding to what is being said by using three styles of questioning. Those are: Open

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In the last vlog we looked at speaking with conviction, today we’re going to be looking at active listening. Active listening, what does it mean? I believe it’s intelligently showing that you’re listening to what is being said, what isn’t being said and the ability to read between the lines. So why would you want