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Over the next few weeks I’m going to be posting some vlogs that are going to contain some great tools and techniques designed specifically for those who want to have more impact in sales and customer service. My aim is to give you short, easily digestible bursts of information, that you can take in on

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What defines a game changer over and above a leader? Broadly speaking, leaders know how to “play the game”. In whatever role they are in, whether it’s as CEO, senior managerial or as a humble project leader, they know what it takes to get the best out of the people they are working with. They

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You have identified a leadership gap in your organisation. So what’s the best way to fill it? How do you avoid shelling out for just another “away day” for your management teams? How do you deliver something that’s of actual value – both to your people and your organisation as a whole? There’s no shortage

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All of our training courses start with introductions, some coffee and a little bit of general chitchat. We like to find out what participants expect from our course, what they would like to learn and what were their thoughts on their way to the course that morning. Do you know what most women think about

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Whilst researching our upcoming Fearless Female Leadership Programme (which, by the way, is due to launch in  Summer ’17 – stay tuned…) I’ve come across some pretty interesting articles. The most recent being written by Margarita Mayo, Professor of Leadership at IE Business School in Madrid. Her Harvard Business Review article, titled ‘To seem confident,

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It doesn’t matter what topic we are teaching or the audience we are teaching it to – there is one question we are asked time and time again. And that is “When dealing with a difficult customer, What is the best way to de-escalate the situation?” This is useful if you are dealing with an