Hi, welcome back to Just A Minute With Jamie. You can watch the video above, or if you prefer, the transcript is below.
In our last vlog we looked at asking open questions to respond to what is being said, and today we’re going to be looking at asking closed questions.
So you’d want to ask closed questions in order to get a short response, this isn’t when you want to get more information from your client or your customer.
A closed question would be:
- Are you happy with that?
- Would you like to go ahead?
- Is this something you think would be right for you?
What you’re doing is narrowing down those answers in order to get a decision from the other person.
So that’s when you would use closed questioning, it doesn’t require the other person to give you much information, it’s usually a yes or no answer.
So you ask closing questions in order to narrow down the decision making of the other person.
Join me in my next vlog when we’re going to be looking at asking probing questions. When is that appropriate. What does that give you?
Until then, keep influencing!